Terms of service

BELLLOURIS TERMS & CONDITIONS

1. Introduction

These Terms & Conditions (“Terms”) govern all promotional prize draws operated by Bellouris (“we”, “us”, “our”). By entering any Bellouris promotion, you agree to these Terms and the specific rules outlined on the relevant promotion page.

Bellouris operates promotional prize draws where participants enter for a chance to win advertised prizes or an equivalent cash alternative.

2. Eligibility

Entry is strictly limited to individuals who:

  • Are 18 years of age or older
  • Reside in the United Kingdom
  • Are legally permitted to participate in promotional prize draws
  • Provide accurate and complete contact information

We reserve the right to request proof of age or identity at any time.

3. Promotion Structure

Each Bellouris promotion is a prize draw with a fixed entry limit and clearly stated closing time.

Participants may enter via:

  • Paid online entries (ticket purchase)
  • Free postal entry (see Section 5)

All valid entries are placed into the same draw pool and have an equal chance of winning, regardless of entry method.

4. Paid Online Entries

Paid entries are purchased via the Bellouris website.

Each entry:

  • Represents one entry into the relevant prize draw
  • Does not increase odds beyond the number of entries purchased
  • Is final and non-refundable once processed

5. Free Postal Entry Route

A free postal entry route is available for all promotions.

To enter, participants must send a written entry including:

  • Full name
  • Full address (UK only)
  • Email address
  • Telephone number
  • Name of the promotion being entered

Each valid postal entry will receive two (2) entries into the same draw pool as paid entries, unless otherwise stated on the promotion page.

All valid postal entries are treated equally in the selection process.

6. Collectible Promotional Items

Certain eligible orders may include collectible cards, promotional packs, or other branded promotional materials (“Collectible Items”).

Collectible Items:

  • Are promotional items only
  • Do not increase, improve, influence, or otherwise affect a participant’s odds or chances of winning
  • Do not provide any competitive advantage within any Bellouris promotion
  • Are not sold as standalone products
  • Are not redeemable for cash, credit, refund, or exchange
  • Are provided solely at the discretion of Bellouris and subject to availability and stock levels

Bellouris reserves the right to:

  • Substitute, delay, limit, modify, or withhold any Collectible Items where necessary due to stock limitations, operational requirements, production delays, supplier issues, or other circumstances outside of our reasonable control
  • Change the design, appearance, packaging, or contents of Collectible Items at any time without prior notice

Failure to receive a Collectible Item shall not:

  • Affect the validity of an entry
  • Entitle a participant to compensation, refund, replacement, or additional entries
  • Alter the participant’s inclusion in the promotional draw

Participation in any Bellouris promotion is not dependent on receipt of any Collectible Item.

7. Prize & Cash Alternative

Each promotion will clearly display the available prize(s) and corresponding cash alternative value.

Winners may choose either:

  • The physical prize, or
  • The stated cash alternative

This choice is made after confirmation of winner selection.

8. Winner Selection Process

All winners are selected at random from all valid entries after the promotion closes.

The selection process:

  • Uses a third-party verified random number generator (RNG) tool
  • Is conducted fairly and independently
  • Is not influenced by entry type or quantity beyond entry count

The winning entry is selected from the full pool of valid entries.

9. Live Draw & Transparency

Where stated, winner selection may be conducted and streamed live via Bellouris social media platforms at the scheduled time shown on the promotion page.

10. Entry Closing

Each promotion has a scheduled closing date and time, clearly displayed on the website.

Bellouris reserves the right to:

  • Close a promotion earlier than the advertised closing date where the maximum number of available entries has been reached
  • Extend, delay, reschedule, or amend the closing date, live draw date, or winner announcement timing where reasonably necessary due to operational requirements, technical issues, administrative circumstances, force majeure events, supplier delays, or other circumstances outside of our reasonable control

Any material changes to a promotion schedule will be communicated via the Bellouris website and/or official communication channels where appropriate.

No entries will be accepted after the final confirmed closing time of the relevant promotion.

11. Winner Notification & Claim Period

Winners will be contacted using the details provided at entry.

Winners must respond within 72 hours of initial contact. If no response is received, Bellouris reserves the right to select an alternative winner.

12. Prize Fulfilment

Where a winner selects a cash alternative, payment will be processed within 7 days of confirmation.

Where a winner selects the physical prize, delivery will be arranged to the UK address provided by the winner.

All physical prizes are delivered within the United Kingdom only.

13. Refund & Cancellation Policy

All entries are final and non-refundable.

Bellouris reserves the right to cancel any promotion if total entries fall below 65% of the maximum entry limit.

In such cases:

  • All participants will receive a full refund
  • This includes participants who have received promotional collectible items

14. Fair Use & Fraud Prevention

We reserve the right to disqualify any entry that:

  • Is incomplete or invalid
  • Appears fraudulent or automated
  • Misuses the free entry route
  • Breaches these Terms

14A. Abuse, Harassment, and Misuse of Communications

Bellouris is committed to maintaining safe, professional, and lawful communication channels for all participants, customers, and staff.

We reserve the right to take immediate action where any individual engages in behaviour that is considered abusive, threatening, fraudulent, or otherwise inappropriate.

This includes but is not limited to:

  • Sending abusive, harassing, or threatening messages via email, social media, contact forms, or any other communication channel
  • Attempting to intimidate, coerce, or improperly influence Bellouris staff, representatives, or systems
  • Spamming or repeatedly submitting irrelevant, disruptive, or automated messages
  • Providing false, misleading, or malicious communications
  • Any conduct that is reasonably deemed to interfere with the operation of Bellouris services or promotions

In such cases, Bellouris reserves the right, at its sole discretion, to:

  • Disqualify any associated entries from current or future promotional draws
  • Suspend or permanently ban the individual from participating in any Bellouris promotions
  • Block access to communication channels, websites, or services
  • Report unlawful conduct to relevant authorities where necessary

All decisions made under this clause will be made reasonably and in good faith to protect the integrity of Bellouris operations, staff safety, and the fairness of all promotional draws.

Nothing in this clause affects your statutory rights under UK consumer law

15. Liability

Bellouris is not responsible for:

  • Technical errors or system downtime
  • Delayed or lost entries
  • Incorrect contact information provided by participants

16. Data Protection

Personal data is processed in accordance with UK GDPR and used solely for administering promotions and contacting winners.

17. Governing Law

These Terms are governed by the laws of England and Wales.

18. Promotional Visuals & Digital Media

Bellouris may use digitally enhanced, edited, or AI-assisted promotional visuals across the website, social media platforms, and marketing materials for illustrative and branding purposes.

This may include:

  • Promotional mock-ups
  • Digitally composed product imagery
  • AI-assisted visual renders
  • Stylised marketing graphics

Such visuals are intended solely to represent the advertised promotion experience and presentation style.

Where physical prizes are advertised, the prize description provided on the relevant promotion page shall take precedence over any illustrative imagery.

The use of AI-assisted or digitally enhanced imagery does not affect:

  • The legitimacy of any promotion
  • The existence of advertised prizes
  • The fairness of the winner selection process
  • A participant’s eligibility or chances of winning

Bellouris aims to ensure all promotional content accurately reflects the products or cash alternatives being offered while maintaining a consistent visual presentation across the brand.